In September, we began our ninth year, alongside NDEX’s 25th year in business. The partnership has been a cornerstone of our journey, and as we continue to grow, their support and collaboration remain invaluable.

COMMERCIALIZATION AND GROWTH

This year marked a period of renewed momentum for our SaaS service, driven by both existing clients expanding their usage and new opportunities in the market. Among the contributors to this upward trend was a large enterprise client who engaged us to train their offshore teams, further embedding our platform into their operations. In the last quarter, we welcomed several new SaaS clients, ranging from those who had considered us for years to others who signed after a much shorter sales cycle.

Our Managed Services business experienced triple-digit expansion. Meeting this demand presented complexities, but through our team’s unrelenting effort and our customers’ partnership, these challenges became opportunities. As we look ahead to 2025, this trend shows no signs of slowing.

To support this expansion, we revisited our tech stack, introducing extensive workflow modernization while maintaining a focus on the client experience. We also expanded the team to strengthen our ability to meet demand and scale effectively.

DEVELOPMENT AND INNOVATION

Now in its fourth year, the ARTIFFEX Working Group, made up of a cross-section of our clients, continues to play a pivotal role in prioritizing our development roadmap. By combining their feedback with deep analysis of client success data, we’ve identified trends, addressed pain points, and aligned our efforts with the evolving needs of our customers.

Notably, when comparing the last quarter of this year to the same period last year, we observed a 60% decrease in customer support requests. This reflects a stronger, more proficient user base and an application that is easier to adopt.

In parallel, we’ve embraced AI both within our workflows and in the application itself. Early in the new year, we will launch our first large language model (LLM) to improve pattern recognition for activity linking, increasing its accuracy to nearly 100%.

LOOKING AHEAD

As I reflect on the past nine years, I take pride in the progress we have made and the foundation we have built for the future. In 2025, we will expand our Managed Services and SaaS lines, deepen our focus on customer success, and begin to harness AI to refine every aspect of our platform.

Our collaboration with NDEX continues to strengthen our ability to deliver on our goals. Together, with the support of our partners, we are confident that we will seize the opportunities ahead.

Sincerely,

Guy